You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return your product. You will then receive the full order amount including shipping costs. Only the costs for return from your home to the web store are for your own account. These costs are approximately €7.85 per package, consult the website of your carrier for the exact rates. If you use your right of withdrawal, the product with all accessories supplied and - if reasonably possible - will be returned to the entrepreneur in the original condition and packaging.
We recommend that you first make complaints known to us by emailing via the contact form. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/schil. From 15 February 2016, it is also possible for consumers in the EU to report complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet processed elsewhere, you are free to deposit your complaint via the European Union platform.
Form for Returns
(only fill out this form and return it if you want to cancel the contract)